The volume of business and technical information companies maintain and deploy to workers has grown to unwieldy levels and continues to swell; in many cases without a planned framework for where and how to manage it. From the workers' perspective, these documents are difficult to access, unnecessarily long, and difficult to follow. In this SmartProcedures Expert Series white paper, we'll explain the drivers for this problem and provide the framework for implementing a document hierarchy to improve procedure usability for workers. CLICK TO DOWNLOAD