We believe improvements should be sustainable.
We aim to be your trusted partner - equally vested in ensuring procedure program improvements are thoughtfully planned, thoroughly communicated, and masterfully executed. Our approach to change management continuously monitors and adjusts to ensure performance improvements are sustainable.
develop governance
A robust procedure program should have four (+1) foundational components built using industry best standards. We will build these out and implement for you, immediately injecting industry best practices to support sustainable human performance improvement.
Procedure Writer's Guide
A controlled document that details the format and content technical writing standards to which procedure writers adhere. Essentially, this is the procedure for procedure writing.
Procedure Process
A controlled document that details the roles people involved in the procedure lifecycle and the required steps to follow to create new, revise existing, or retire procedures. When well designed, the process efficiently ensures quality is maintained in procedures.
Document Hierarchy
A controlled document that defines the types of documents in the organization, assigns type of information and associated target audience to each document type, and describes relationships between documents.
Procedure Use & Adherence
A controlled document that clearly describes to employees the expectations for using procedures, specifically how to follow them, and what to do if a procedure will not work as written.
Procedure Program Metrics
This (+1) component of the procedure program objectively monitors key performance attributes of the program. Well structured metrics provide transparency which enables the organization to better prioritize resources to ensure procedures are consistently adding value to employees performing important tasks.
Change management coaching
Business case and change management plans
Getting alignment and support from the organization to pursue substantial improvements can be challenging. We're uniquely equipped to assemble and deliver the tangible information needed in a professional business case. We pour our vast experience from implementations into comprehensive change management plans to ensure your initiative is well planned, thoroughly communicated, endorsed up and down the line, and ultimately executed efficiently. We carefully continue to monitor to provide check-and-adjust actions to sustain positive outcomes.
Program health check
Many change management initiatives fail to reach goals because they are considered complete once the initial change actions are in place. Monitoring for change effectiveness is a critical component to continuous performance improvement. Our Program Health Check is a partnered service that routinely checks on key performance areas to maintain objectivity and transparency in your program. We investigate adverse trends and make actionable recommendations to keep improvement initiatives on track and sustainable.