OUR MISSION
We are committed to improving the safety, reliability, and ultimately the lives of hardworking employees in risk averse industries. We enable organizations to efficiently deliver the right task information to employees in the right way in order to consistently achieve the right business results. Whether you call them Procedures, SOPs, Work Instructions, or Guidance Documents, we know how to optimize them for the worker to be successful every time.
our approach
We have a deep understanding and respect for the complexity of getting work done correctly and consistently. Every task carries a variety of risks. Proper mitigation of these risks at the time of performance is critical to protect the assets of the organization.
PROCEDURES:
Written standards and expectations detailing how to perform the task
Leadership:
Present, challenging, encouraging
Empowering performance through active communication and reinforcement
competence:
Knowledge and Skills
Training programmatically ensures employees understand what to do, how to do, and why it is done.
We've seen that high performing, highly reliable organizations effectively employ all three circles (Leadership, Competence, Procedures) to mitigate task risk. This means there is adequate overlap between these circles commensurate with the risk, and the culture is aligned to ensuring each circle is optimally resourced. At the task level, inadequacies in any of these three components leaves the worker exposed to unnecessary risk.
We build the right procedure framework that will complement your training program for proper overlap. Equally important, we ensure change management is robust to foster a positive culture of procedure use and adherence.
Our comprehensive suite of services
We combine our wealth of expertise in implementing world-class human reliability-centric procedure programs with our "let's make this happen" passion to ensure your success. Click on any of our valued services to learn more:
