The volume of business and technical information companies maintain and deploy to workers has grown to unwieldy levels and continues to swell; in many cases without a planned framework for where and how to manage it. From the workers' perspective, these documents are difficult to access, unnecessarily long, and difficult to follow. In this SmartProcedures Expert Series white paper, we'll explain the drivers for this problem and provide the framework for implementing a document hierarchy to improve procedure usability for workers. CLICK TO DOWNLOAD

Many workers believe the information written in front of the Instructions section (called Front Matter) is really just for compliance purposes. If your workers complain about the front matter, it may be that it's not being written well. 

We'll discuss 3 common problems with how front matter is being written and show you how it should be written. 

Your workers will thank you! CLICK TO ACCESS

How confident are you that procedures are being followed properly at your facility? Unfortunately, upon investigating the cause of a significant incident, we discover procedures are not being followed as we assume or expect. This discovery often leads to taking short term, unsustainable corrective actions that do not prevent future incidents. 

In this webinar, we'll share the true underlying reasons why workers aren't following your procedures and provide meaningful solutions for sustainable performance improvement. CLICK TO ACCESS

Optimized writing techniques for consistent human performance - Volume 1 

Action Steps are the blood pumping through the veins of a procedure. The most effective means of communicating expectations and influencing the right worker behavior in a task is through well written action steps. 

In this two part series, we'll share best practices in developing human factored action steps that will improve worker reliability. CLICK TO ACCESS