Human Error

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Training for Procedures

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Training for Procedures

Remember the last time you bought a piece of furniture or a kid’s toy that had ‘some assembly required’ printed on the box? As we all know too well, after the box opens, that ‘some assembly’ is a blatant lie! I always rummage through the boxes to get the instructions and start identifying parts (a procedure of sorts) due to my numerous mistakes with assembly. The instructions that come with products that we buy are procedures. We usually don’t think of them that way but they provide us guidance for operating or assembling a widget and that’s what we use procedures for in the workplace. From these similarities, we can translate our personal experiences and lessons-learned at home into the procedures that we use in the workplace. These experiences, and errors, from home are very relatable to the first time use of a good procedure in the workplace. 

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People and procedures – Improving safety using digital convergence

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People and procedures – Improving safety using digital convergence

The past four decades in the chemical process industry have seen several watershed incidents which have been a source of many lessons for process safety and risk management. An important area of concern and debate is the role played by ‘human error’ as a cause of these incidents. Recent emphasis on the importance of the ‘softer’ factors of safety including human factors such as fatigue, stress, cognition etc. have attempted to demystify ‘human error’ by providing opportunities for improvement by offering systematic tools and framework to analyze systems to reduce the chance of these errors. A keen focus of this is Procedures; operating and non-routine procedures play an important role in daily operations both as a preventive and mitigative barrier in case of abnormal situations.

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Coming Into Procedure Writing

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Coming Into Procedure Writing

The potential for disaster makes procedures an important line of defense. Sadly, it is a line of defense that it is often overlooked.  The necessity to minimize human error is a lot of pressure to writers in this industry and one that should be taken very seriously. Technical documents, for me, are no longer an object of convenience; they are crucial in the quest to make sure that workers are able to go home to their families at the end of their shifts.

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Welcome to the Procedure Paradigm

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Welcome to the Procedure Paradigm

We believe in pushing the envelope to provide the absolute best procedure to employees at the time they need it. You'll hear our thoughts as industry leaders in this space as well as thoughts and experience of other notable pioneers. Ultimately, Next Generation procedures should enable every employee to go home with all of their body parts which requires a shift in the paradigm of procedures.

In our first post, Nate Rightmer shares thoughts on the human error conundrum, how compliance is failing, and a view of the procedure paradigm.